This is an effort to identify and map out programs, services, modalities, clients, staffing patterns and resources and accessibility of drug treatment and rehabilitation centers in the Philippines.
Set in Metro Manila, this exploratory study aims to provide baseline information on the nature, characteristics and patterns of drug use among call center agents working in selected companies.
Respondents, purposively chosen, are call center agents in selected call centers in Metro Manila with and without experience in taking drugs. Twenty â€“six call center agents doing the night shift between 6 in the evening to 3 in the morning of the following day were interviewed. A Focus Group Discussion (FGD) was also conducted with call center coaches and supervisors to gather other pertinent information.
Based on the findings, it was concluded that drug use is common among call center agents. However, most of those who have tried drugs and were using it before their employment at the call centers have stopped for fear of losing their jobs or being caught.
There are some call center agents who are on drugs but compared to other professions, they are less in number. Strict measures in security implemented by the different call centers may have largely contributed to the prevention of drug use inside the call centers.
It was recommended that even if the number of drug users among call center agents is low, a drug prevention program must still be implemented. The deployment of law enforcement agents around call center companies should be made to ensure drug-free workplaces. Regular drug abuse seminars should also be conducted to remind agents of the dangers of drug abuse.
This is a follow-up of a similar study conducted in 2005. This was undertaken to determine the incidence of Nalbuphine Hydrocholoride abuse in the country and serve as basis for policy formulation. Both the qualitative and quantitative research tools were employed in the study utilizing documentary analysis, key informant approach and focus group discussions (FGDs) with the target respondents.
Data gathering activities were undertaken in Cebu City and Zamboanga City.